We accept returns within 30 days of delivery.
Items must be unworn, undamaged, and in their original packaging. Items that show signs of wear or are missing original packaging are not eligible.
All custom orders are final sale. We do not accept returns or exchanges on customised pieces, except in cases of manufacturing defects or quality issues.
Email support@awakendust.com with your order number and reason for return. We will respond within 2 business days with instructions.
Do not ship anything back without first receiving authorisation from us.
Return Shipping
Return shipping costs are the responsibility of the customer. If your item arrived damaged or incorrect, we will cover the return shipping cost.
We're happy to exchange unworn items within 30 days. Email us to get started. If the item you'd like is higher in value, you'll be charged the difference.
Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days. You'll receive a confirmation email when complete.
Email support@awakendust.com within 48 hours of delivery with your order number and a clear photo. We'll resolve it promptly at no cost to you.